Information We Collect From You
Juta8 collects various types of information to keep the platform running smoothly and deliver the best possible user experience. Below are the categories of information we collect:
Personal Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and identification details for identity verification purposes. This information is used to maintain your account and ensure the security of your activity on the platform.
Device & Browser Information
Our platform automatically records technical information such as device type, operating system, browser type, IP address, time zone, and screen resolution. This data is used to optimise how the platform displays on your device and to detect suspicious activity.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect payment method details including bank account holder name, account number (masked), and relevant e-wallet information. juta8 does not store credit or debit card numbers directly — all processing is handled through secure payment providers.
Usage & Activity Data
We record your gaming activity history, bets placed, login logs, settings preferences, and interactions with the platform. This data is used to improve our services, detect fraud, and meet internal compliance requirements.
How Your Information Is Used
Maintaining your account, processing transactions in MYR, sending important account notifications, and providing effective customer support.
Detecting unusual activity, preventing unauthorised access, verifying user identity, and safeguarding platform integrity against any form of manipulation.
Analysing usage patterns to improve platform functionality, refine the mobile user experience, and enhance the features most frequently used by Malaysian players.
Sends promotional information, platform updates, and exclusive offers — only to users who have given consent to receive marketing communications.
Cookies, Tracking & Your Choices
Juta8 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following types of cookies are used:
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled as they are essential to basic platform operations.
- Performance Cookies: Collects data on how users interact with the platform to help us identify areas for improvement. All data is collected anonymously.
- Functional Cookies: Stores user preferences such as language, display settings, and login details to speed up access in future sessions.
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Continued use of the platform after a cookie notice is displayed is considered your consent to the use of cookies.
Data Storage, Security & Sharing
Your personal data is retained for as long as your account remains active or as needed to fulfil service purposes. After account closure, certain data may be kept for the period required to comply with legal obligations, resolve disputes, or prevent fraud.
All data is transmitted using SSL (Secure Socket Layer) encryption. Our servers comply with industry security standards, with strict access controls, continuous monitoring, and regular security audits to prevent data breaches.
Juta8 does not sell or rent your personal data to third parties for marketing purposes. Data may only be shared with: (1) approved payment service providers for processing MYR transactions; (2) law enforcement authorities where required by court order or Malaysian legislation; (3) technical partners who support platform operations, subject to strict confidentiality agreements. All such third parties are required to handle your data in accordance with privacy standards equivalent to this policy.
Your Rights as a User & How to Contact Us
As a juta8 user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold in relation to your account. Requests can be made through customer support.
- Right to Correction: If any information in your account is inaccurate or outdated, you have the right to request a correction. Most profile details can be updated directly through your account settings.
- Right to Deletion: Under certain circumstances, you have the right to request the deletion of your personal data. However, such requests may not be fully fulfilled if the data is required to comply with legal obligations or resolve outstanding disputes.
- Right to Opt Out of Marketing: You can opt out of marketing communications at any time by using the unsubscribe option in promotional emails or by contacting our support team.
Privacy Policy Updates
Juta8 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via in-platform notifications or email. Continued use of the platform after changes are published constitutes your acceptance of the updated policy. The effective date at the top of this document reflects the latest version.
Contact Our Privacy Team
For any enquiries, requests, or complaints regarding your data privacy, please contact us by email at: [email protected]. You may also refer to the FAQ section for answers to frequently asked questions about privacy and account security.
Your Data Is Safe With juta8
We are committed to protecting the privacy of every Malaysian user. Register with confidence — security and transparency are the foundation of the trust we build with you.